Chief Product & Technology Officer

Chief Product & Technology OfficerLocation: Hybrid Reports to: CEO Contract: Full time, Permanent About the Company: Leading membership platform/digital marketplace Well-known brand with loyal users and a legacy reputation Ring-fenced budget for investment into product and technology B2B & B2C revenue streams, including SaaS and partnerships About the Role:As Chief Product & Technology Officer, you’ll take ownership of the entire digital experience for our members, from first interaction through to long-term retention. That means building the right platform, reshaping the team, technology and ways of working that power it. You’ll define what great looks like, reframing “product” from a list of features into something far more valuable: repeated, meaningful engagement. You’ll be responsible for the technology that underpins internal customer support, giving teams the tools, systems and data they need to resolve issues quickly and deliver exceptional service. You’ll also lead the evolution of our booking and payments ecosystem, ensuring a seamless, integrated experience across our range of offerings. Retention will be treated as a product-led outcome, not a marketing challenge. And you’ll guide the shift to an insight-driven, agile and scalable tech function that fuels real business growth. Responsibilities: Product Strategy & Experience Define and execute a digital product vision focused on daily, weekly and monthly usage. Lead the full member experience across onboarding, activation, engagement and retention. Translate member needs into high-impact digital solutions that create value and increase renewals. Reframe product around member behaviour. Reshape retention and CRM strategies as part of a product-led engagement model. Build behaviour-led, automated lifecycle journeys that reduce manual CRM effort. Technology Leadership Own the digital platform architecture, development and scalability. Set the insourcing vs outsourcing strategy for engineering delivery, balancing short-term Introduce clear engineering discipline, delivery metrics and performance standards. Evaluate and optimise the current third-party ecosystem, including web development, CRM, booking systems, payment gateways and partner APIs. Ensure robust, secure, and integrated technology to support internal customer service functions, enabling faster resolution, personalised support and improved member satisfaction. Lead technology strategy for the business, covering online bookings, availability, pricing and experience management to drive growth, operational efficiency and better member experiences. Stay ahead of emerging technologies and understand when to apply them. Data, Insight & Automation Build a coherent data strategy to support personalisation, product usage tracking and business decision-making. Lead the shift from campaign-based to behaviour-based engagement. Champion responsible, secure and ethical data usage across the organisation. Align reporting and analytics to core business goals, especially member retention and referral. Team Leadership & Culture Build and lead a high-performing, multidisciplinary product, engineering and design team. Reshape existing team functions to reduce duplication and improve accountability. Lead by example, modelling a lean, test-and-learn mindset that brings clarity, urgency and focus to delivery. Integrate disconnected functions (e.g. design, retention, engagement) into a unified product capability. Contribute to the wider cultural transformation, embedding member-first thinking and digital maturity across the business. Strategic Partnerships Provide strategic oversight for digital delivery across our B2B business. Identify shared opportunities and services, without defaulting to centralisation. Help guide product development strategy for B2B partnerships where relevant.What Success Looks Like:Clear uplift in weekly/monthly active users on the platform.Increased first-year retention rates.Fully automated, behaviour-led CRM journeys reducing manual workload.A product & tech team with clarity of roles, delivery cadence, and impact.A member experience that feels seamless, personal and worth sharing.Internal support teams equipped with technology that improves resolution speed, accuracy and member satisfaction. A booking and payments platform that is reliable, easy to use, and drives revenue growth. Candidate Specification: Senior leadership experience in product, tech or digital, ideally in a membership, marketplace or consumer platform. Deep understanding of product as engagement, not just feature shipping.Strong grasp of engineering management, architecture and delivery models.Experience leading retention, onboarding or CRM strategies as part of product.Proven ability to work across commercial, marketing and member functions.Track record of building and leading high-performing, cross-functional teams. Experience with B2B platforms.Experience modernising legacy systems and tech stacks.A track record of driving culture change, not just system change.To apply for this role, please email me your CV along with a short synopsis explaining your fit for the role outline above. Feel free to use fewer words rather than many. Please do highlight any experience of digital marketplaces or B2B2C platforms. Include any case studies of re-platforming or transformation where you directly managed both the product and the technology teams. Many thanks for your help in this regard.Sincerely, Stephen Rhodes, Director – Alexander Rhodes Associates Ltd. stephenr@alexanderrhodes.co.uk