Client Manager (Digital Marketing)

Job Description:Lead, develop, and care for a high-performance team to deliver excellent client work, keeping clients happy with both their relationship with us and their marketing results.Act as the primary liaison between clients and the agency, ensuring clarity, alignment, and trust in every interaction.Proactively manage client expectations, ensuring projects are delivered on time, within scope, and aligned with strategic objectives.Lead weekly check-ins to present results, insights, and growth opportunities.Maintain detailed records of client interactions, monitor performance metrics, and identify opportunities for growth and improvement.Monthly Salary Range:RM6,000 - RM9,000Requirements: Preferably with at least 1 year of account management experience.Professional or native fluency in English, both written and spoken, is required.Highly detail-oriented with strong organizational and documentation skills.Humble, Hungry, & Smart – thrives in a lean, mission-driven, and cross-functional environment.Familiar with digital marketing channels (social platforms, paid ads, SEO, etc)We're looking for someone who fits our values:Unimpeachable CharacterWe don’t gossipClarity is kindnessWe act in TCI's best interestWe uplift, we don't tear downWe do what we say we will doWe trust & depend on each otherWe do what is right, not what is easyHow we do anything is how we do everythingLevel 10 HumilityWe do not worryThink in decadesWe make mistakesWe raise our handsWe see it, own it, do itWe practice radical candorWe take extreme ownershipWe don't assume, we always askWe lead with context, not controlWe fix the process, not the personWe come to serve, not to be servedWe consider others more importantCompetitive ExcellenceWe try harderWe eat the frogWe are resilientWe are only at 40%We fight mediocrityWe are always improvingWe obsess over our clientsWe make people say “Wow!”We are ridiculously responsiveWe default to purposeful actionWe eliminate, automate, delegateWe care most about the final inchWe constantly exceed expectationsWe pursue perfection to catch excellence