Client Service Representative (Customer Services) - The Credit Pros

Join The Credit Pros for a 100% FULL-TIME REMOTE OPPORTUNITY:Unlock Your Potential in the Thriving Credit Industry!Are you ready to take your career to new heights? At The Credit Pros, we believe that unique perspectives drive innovation and success. We're seeking talented individuals who are passionate, eager to learn, and thrive on fresh challenges. If you're ready to join a team that works hard and plays hard, look no further – you're destined to be a future TCP employee.About UsThe Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports.Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well-being.As an Inc. 5000 company, we're at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees.Our Dedication To Excellence Has Earned Us Recognition AsOne of Inc. Magazine's top 50 places to workSmart CEO Magazine Corporate Culture Award winnerSummaryAs a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives.You will be providing phone-based support to customers from the comfort of your home!You will help resolve and escalate product & platform issues and answer account and billing questions.You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.What You’ll Be DoingRespond to customer inquiries and requests over the phone, email and chat based on SOPsUtilize TCP’s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operationsEscalate and distribute customer issues to relevant departments as per guidelinesRecord, review and follow-up on requests and resolutionsInvestigate and research solutionsUpdate customer records during conversationsMeet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancyRequirementsWhat we are looking for:Start DateDecember 8, 2025Technological RequirementsDedicated home workspace neededEquipment details will be sent via email during the interview processWork Schedule05 days a week40 hours/week09 hour shift with 01 hour of unpaid break09 AM to 09 PM Eastern Time (United States Time) (Monday to Friday & Saturday post training)Experience & Knowledge1–2 years' experience of customer services, collections & retention in USA based B2C focused financial and banking services industryTraits & BehaviourProblem solverCustomer centricExcellent communication skillsSolution-oriented mindsetBenefitsWhat’s in it for you:An opportunity to become a part of leading US based credit repair service providerFulltime-Permanent role100% Remote Work + Great Work EnvironmentBase Salary: $4/hr - $6/hrEmployee development, Management training, coaching & upskillingFlexible Accruing Paid Time OffCompany HolidaysBirthday Time OffEligible for health benefits after one (01) year of associationJoin Our TeamAt The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status.We believe that everyone deserves equal opportunities to grow and succeed.