Clinical Application Specialist

Wingmate (Customer Experience & Implementation Coordinator)Team: Flight Crew Location: Hybrid or Remote -Work from Home with FlexibilityAbout the MissionAt Mach7, we’re transforming how healthcare systems manage imaging data and we know that successful transformation takes more than great tech. It takes humans. Real, thoughtful, detail-loving, people-connecting humans. That’s where you come in.As a Wingmate, you’re the glue that keeps the flight plan on track collaborating across our technical teams, customers, and stakeholders to ensure implementations run smoothly and customers stay supported at every turn.Your RoleYou’ll work closely with our Code Pilots, Tech Vipers, and ACES to support customers during onboarding, upgrades, and beyond. While you won’t be writing code or tuning databases, your superpower is coordination making sure communication is flowing, milestones are hit, and the right people are in the loop.Think of yourself as the navigator beside the pilot, always keeping your eye on the horizon, asking the right questions, and ensuring the journey feels seamless for everyone onboard.What You’ll DoServe as a primary contact for assigned applications or customers during implementation and optimizationGather input from clinical and operational stakeholders to understand requirements and workflows through structured and unstructured training sessions.Translate customer needs into functional specs and project tasks, working closely with technical teammates while building shared knowledgeCoordinate internal communication across crews making sure no ball gets dropped and insights are sharedParticipate in training, testing, validation, and go-live supportDocument configurations, workflows, and procedures for knowledge sharingCreate training materials and help facilitate end-user training sessions and knowledge transferTriage and track issues escalating to technical teammates when neededStay connected to industry best practices and emerging healthcare IT trendsBring calm, clarity, and positivity especially when encountering turbulenceGo “wheels up” up to two weeks every month while visiting customersAbout YouYou’re incredibly organized, detail-oriented, and love helping people succeedYou thrive in the space between customers and technical teams translating, supporting, and guidingYou’re a clear communicator who keeps things moving without micromanagingYou have experience in healthcare environments and understand clinical or operational workflowsYou’re a collaborative, unflappable, and proactive someone who sees problems before they happenBonus points if you have:Experience with PACS, VNA, or enterprise imaging systemsFamiliarity with HL7, DICOM, or other healthcare data standardsProject coordination or project management experienceExposure to regulatory requirements like HIPAAMach7 Enterprise Imaging Platform experienceYour Flight PathWingmates often grow into Air boss or ACE roles that shape how we support customers across their entire imaging journey. This role gives you a front-row seat to the action and a launchpad for long-term impact and growth.Why Fly with UsA people-first culture where your voice mattersA mission-driven team making real impact in healthcareWork in a flexible environment from home remotely alongside your crewA crew that’s supportive, collaborative, and just the right amount of funReady for Takeoff?If you’re passionate about helping people, love keeping complex projects on track, and want to be part of a team that’s propelling healthcare forward — we’d love to hear from you. Apply now — the runway is clear.