General Manager

About the Role: We are hiring a General Manager to join us at Landing! In this role, you will join our Field Operations team and be responsible for success in the Atlanta Market. Success in this role looks like ownership, you’ll own the large decisions and the small details that lead to providing an amazing member experience within your market.About the Team: Our Field Operations team owns the support of Member and Property needs while working closely with our host, installation, and property success teams, based in our Birmingham, AL headquarters. Working together, our goal is to provide an exceptional experience for our members in the Atlanta Market. General Managers report up to Regional Managers and are imperative to Landing’s success.What You’ll Do: Handle guest inquiries, support requests, and ticket resolutions efficiently through multiple communication channelsForm partnerships with and oversee property housekeeping teamsEvaluate property and home condition, ensuring inventory meets Landing standardsOversee market metricsMonitor and resolve member support tickets through all member communication channelsAct as liaison with property management teams to quickly resolve maintenance requests, address member concerns, and execute new leasesSimultaneously complete multiple daily tasks and build processes for the future Evaluate market performance against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market GrowthBuild weekly market performance reports and present to Field Operations leadersManage short-term reservations, coordinating with booking platforms (Airbnb, Booking.com, etc.) to maximize occupancy and revenueDevelop and maintain strong relationships with booking platform representatives and property partners to ensure seamless communication and issue resolutionOversee the end-to-end reservation process, acting as the key point of contact to ensure guest satisfaction throughout their stayWhat You Need: This is an In-Market position1+ years of property management, hospitality experience, Food and Beverage, Guest services or Customer service Strategic Doer: You’re an expert at zooming out and seeing the big picture, but don’t overlook the tiny details and love to build from the ground upInterpersonal Skills: You have exceptional communication and interpersonal skills, with the ability to develop a high degree of personal credibility at all levels of the organizationAn obsession with customer experience and satisfaction Ability to thrive in high-growth environments and an evolving startup atmosphereExperience using data and metrics to drive improvementStrong organizational and leadership qualities, an over-communicator, proactive ownership styleAbility to earn trust of leadership, work independently, and drive results with minimal supervisionHands on mentality to jump in and get things done when it counts Benefits & Perks:Landing aims to create a workplace that fosters both personal and professional growth. We offer a competitive benefits package we are proud to share with you!Competitive Salary $55,000- $75,000 Annual20% Monthly performance bonus Stock optionsComprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSAWe’ve got you covered with a 401(k) plan and access to ImmediatePayFeel relaxed with super generous PTO policyOpportunities for upward mobility - we want you to grow with us!Landing Stays