Sr. Product Manager

Who You Are:We are looking for a Senior Product Manager who thrives on solving meaningful customer problems in ways that create business value. This role follows the empowered product model where Product, Design, and Engineering work together to discover the right product, not just deliver features.The Product Manager is accountable for product outcomes, not just output. You will lead the product lifecycle through discovery, deeply understand users, and partnering closely with design and engineering teams.What You’ll Do:Product DiscoveryIdentify and deeply understand customer problems through interviews, data analysis, and field observation. Partner with design and engineering to test solutions through prototypes, experiments, and MVPs. Validate product ideas for desirability (customer value), viability (business), feasibility (engineering), and usability (design). Continuously refine hypotheses based on evidence. Product Strategy & VisionContribute to and communicate a clear product vision aligned to company strategy. Translate strategic objectives into measurable product outcomes. Build and maintain a prioritized roadmap based on impact and learning, not feature requests. Cross-Functional CollaborationPartner with Design and Engineering as part of an empowered product trio. Work closely with stakeholders in Customer Success, Sales, Marketing, and Operations to align product direction and ensure business readiness. Communicate clearly with executive stakeholders, balancing transparency with focus. Execution & DeliveryTranslate discovery insights into well-defined product requirements and user stories when ready for delivery. Collaborate with the team through the full development lifecycle—ensuring customer and business context is never lost. Use data and feedback loops to measure outcomes and continuously iterate. Strict adherence to HIPAA and compliance guidelines. Outcome OwnershipDefine and track key product success metrics (adoption, retention, NPS, engagement, revenue impact, etc.). Track Profit and Loss on current clients and prospects. Take accountability for achieving product outcomes—not just delivering releases. What You’ll Bring:3–7 years of experience in Product Management or a related role. Proven ability to lead discovery and delivery in cross-functional teams. Strong understanding of modern product discovery and lean experimentation methods. Excellent communication and storytelling skills. Analytical mindset; Comfort working with both quantitative (data, metrics) and qualitative (interviews, UX) research. Strong healthcare background with experience working with revenue cycle management operations, patient engagement platforms, and digital patient registration workflows.Background in agile product development, especially Scrum or Kanban. Preferred:Experience working in an empowered product team environment (vs. feature teams). AI technology experience What Success Looks LikeYou drive measurable customer and business outcomes. Your team feels empowered, not directed. You inspire confidence in leadership while protecting the team’s autonomy. Customers love the product because it solves real problems elegantly.