Implementation & Insights Analyst

About SATISFYDSATISFYD is the leading Voice of Customer and Voice of Employee platform for the equipment industry.For more than 25 years, we've helped heavy equipment, construction, and agriculture dealers turn customer and employee feedback into action.As we continue to scale, we're deepening our automation, analytics, and AI capabilities to help our clients understand and act on what matters most.About The RoleWe're looking for an Implementation & Insights Analyst who loves solving problems with data and technology.This role combines onboarding, configuration, technical support, and analytical insight generation — perfect for someone who enjoys variety, autonomy, and continuous learning.You'll be the go-to person ensuring each customer's data flows smoothly into SATISFYD's systems, insights are accurate, and clients receive actionable recommendations they can trust.This is not a "relationship management" role — it's a hands-on, analytical position for someone who enjoys digging into details, configuring systems, translating data into meaningful insights, and deeply collaborating with AI.What You'll DoImplementation & Onboarding Lead new customer onboarding, from data intake to platform configuration and go-live. Collect and validate customer data files; manage imports and mappings into SATISFYD's system. Configure client instances and import schemas in AWS to ensure clean and accurate data capture. Test, troubleshoot, and verify data integrity prior to launch. Maintain accurate documentation of import templates, configurations, and processes. Identify processes that can be automated and recommend to the teamCustomer Support Ownership Serve as the first line of customer support for data or configuration-related questions. Identify root causes, resolve issues efficiently, and document repeatable solutions. Proactively monitor and maintain customer data flows, ensuring ongoing reliability and accuracy. Insights & Continuous Improvement Analyze customer feedback and survey response data to identify trends, anomalies, or data-quality concerns. Recommend improvements to clients for boosting response rates or data accuracy. Surface patterns and insights that inform SATISFYD's internal teams and marketing content (e.g., emerging industry trends). Collaborate with internal stakeholders to enhance import processes, data validation, and reporting automation. Experiment with AI tools to streamline data preparation, classification, and insight generation. Why You'll Love It Here Autonomy & Ownership - You'll own onboarding and insights end-to-end. Innovation & Learning - Work at the forefront of AI-enabled customer experience. Career Growth - Build technical, analytical, and product knowledge that scales. Remote Flexibility - Work from wherever you do your best thinking. Culture of Candor - We value transparency, accountability, and collaboration. Who Will Succeed In This RoleYou'll love this position if you:Extensively using AI both personally and professionally Are energized by solving complex technical challenges. Enjoy working independently but know when to communicate clearly. Want to see your analytical work directly impact customer success. Prefer facts and data over opinions — and like making systems smarter every dayQuickly identify routine tasks that should be automatedJoin us and help shape how the equipment industry listens, learns, and acts on feedback — one dataset at a time.RequirementsWhat You Bring 2-4 years of experience in implementation, data analysis, or technical support (SaaS environment preferred). Strong technical curiosity — you like understanding how systems connect and how data flows. Hands-on experience with spreadsheets, CSVs, or BI tools; familiarity with basic AWS concepts (S3, EC2, schema mapping). Analytical mindset and attention to detail — able to spot trends, inconsistencies, or opportunities for improvement. Excellent written and verbal communication — you can explain technical topics clearly and concisely. Self-motivated, organized, and capable of managing multiple projects in a fast-paced environment. Interest in AI-driven tools and automation (experience with ChatGPT, Copilot, or similar a plus). BenefitsHealth Care Plan (Medical and Dental)Retirement Plan (IRA)Paid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Training & DevelopmentWork From HomeSalary Range$65K - $80K USD