Italian Speaking Helpdesk Agent - Work Remote In Greece - Paid Relocation Pack

Mercier Consultancy MD is thrilled to offer a unique opportunity for an Italian Speaking Helpdesk Agent to join our dynamic team while working remotely from the beautiful landscapes of Greece. This role comes with a paid relocation package for successful candidates, encouraging you to embrace a vibrant work-life balance. As a Helpdesk Agent, you will be the first point of contact for our Italian-speaking clients, addressing their inquiries and providing exceptional technical support.Key ResponsibilitiesDeliver outstanding customer service to our Italian-speaking clients via phone, email, and chatTroubleshoot technical problems and provide timely solutions to enhance client satisfactionMaintain accurate records of customer interactions in our CRM systemCollaborate with cross-functional teams to resolve complex issues and improve service deliveryStay updated on product knowledge and updates to provide the most relevant information to clientsOffer proactive support and advice to enhance the user experienceRequirementsFluent in Italian (both written and verbal); proficiency in English is advantageousExperience in a customer service or technical support role is preferredExcellent problem-solving skills and a customer-focused approachAbility to communicate complex information clearly and effectivelyProficiency with CRM tools and helpdesk software is a plusSelf-motivated with strong organizational skills and the ability to manage time effectivelyA positive attitude and a willingness to adapt in a fast-paced environmentBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageFully Paid TrainingMonthly Performance BonusHealth InsuranceAnd Much More ..