Italian Speaking Support Agent for a Global Logistics Firm - Work In Greece

Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Support Agent to join our team at a leading global logistics firm. This position is based in Greece and is perfect for individuals who are keen to make an impact in the logistics sector while providing exemplary customer service. As an Italian Speaking Support Agent, you will be responsible for assisting our Italian-speaking clients, ensuring their inquiries are handled efficiently and effectively.Key ResponsibilitiesProvide outstanding customer support to Italian-speaking clients through various channels including phone, email, and live chatAddress customer inquiries related to shipments, logistics services, and tracking detailsResolve issues and complaints promptly to ensure high levels of client satisfactionMaintain accurate records of customer interactions and transactions in our CRM system for tracking and follow-upCoordinate with internal departments to ensure seamless customer experiences, addressing complex issues as neededStay informed about company policies, logistics industry trends, and service updates to provide accurate guidance to clientsRequirementsFluency in Italian (both written and spoken) is essential; knowledge of English is advantageousExperience in customer service roles, particularly in logistics or related fieldsExcellent communication skills and a customer-oriented mindsetAble to manage multiple customer inquiries and prioritize effectivelyFamiliarity with CRM software and logistics management tools is beneficialA proactive approach to problem-solving and a willingness to go the extra mile for customersDesire to work in a collaborative and dynamic environmentBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageFully Paid TrainingMonthly Performance BonusWelcome BonusHealth InsuranceMonthly accommodation bonusAnd Much More ..