Swedish Speaking Customer Service For Booking.com - Work Remote In Greece

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Swedish Speaking Customer Service Representatives at Booking.com, with the flexibility to work remotely from Greece. This role is perfect for individuals who are passionate about travel and are dedicated to providing outstanding customer service. As a customer service representative, you will assist clients with their bookings, inquiries, and issues, all while communicating in Swedish.Key ResponsibilitiesManage customer inquiries related to travel bookings, accommodations, and other services via phone, email, and live chat in SwedishProvide detailed information about bookings, payment options, and cancellation policiesAssist customers with modifying or canceling their reservations as neededResolve customer complaints and issues in a timely and professional mannerDocument all customer interactions accurately in the CRM system for record-keepingWork closely with internal teams to ensure seamless resolution of customer issuesStay updated on promotions, system updates, and travel trends to enhance customer interactionsRequirementsFluency in Swedish (both written and spoken) is essential; knowledge of English is advantageousPrior experience in customer service, preferably in the travel or hospitality industryStrong communication skills and a commitment to customer satisfactionExcellent problem-solving abilities and adaptability in a dynamic environmentAbility to work independently and efficiently in a remote settingProficient in using computer systems, CRM software, and online communication toolsWillingness to work flexible hours, including evenings and weekends, as necessaryBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..