Polish Speaking Customer Service for Cybersecurity Company in Greece

Mercier Consultancy MD is thrilled to announce an opening for Polish Speaking Customer Service Representatives for a renowned Cybersecurity Company located in Greece. This role is perfect for individuals who are passionate about technology and cybersecurity and are eager to assist customers in navigating complex digital security challenges. In this position, you will communicate with clients in Polish, providing support for inquiries related to cybersecurity products and services.Key ResponsibilitiesRespond to customer inquiries about cybersecurity solutions, service offerings, and technical support via phone, email, and chat in PolishAssist customers with issues related to account management, product functionalities, and troubleshooting security concernsProvide clear information on cybersecurity best practices and company policiesDocument customer interactions and troubleshooting steps accurately in the CRM systemCollaborate with technical support teams to address customer concerns efficientlyStay informed about industry trends, cybersecurity threats, and product updates to better assist customersRequirementsFluency in Polish (both written and spoken) is essential; knowledge of English is beneficialPrevious experience in customer service, ideally within the technology or cybersecurity sectorStrong communication skills with the ability to convey complex information clearlyProblem-solving mindset and the capability to handle challenging situations professionallyAptitude for multitasking and managing various inquiries in a fast-paced environmentFamiliarity with CRM systems and technical support troubleshooting toolsWillingness to work flexible hours, including evenings and weekends as requiredBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..