Market Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.The Community You Will JoinHosts are our brand and enable amazing travel experiences for our guests. The mission of the Supply team is to make hosting appealing, rewarding and easy. We are building capabilities that allow us to recruit and retain hosts at a global scale.The Difference You Will MakeAs Market Manager based in Sydney, you will be responsible for the supply health and growth in key markets across Australia and New Zealand, by managing professional host accounts and supply acquisition of high-quality inventory. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert.As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management, as well as creating them from scratch.You will help develop and iterate scalable localised supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.A Typical DayBuild and manage partner relationships within assigned territoryDirectly manage accounts to meet and exceed quarterly/annual sales goals Analyse data and utilise data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in salesProspect and onboard new, high quality supply in your assigned geographyMaintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clientsRepresent Airbnb in external meetings with Professional Hosts and at industry conferences in your market Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholdersHold regular optimisation calls and business reviews with your partnersDevelop a deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidanceWork cross-functionally with product, communications, public policy, legal and customer support teams to ensure our long-term market success.Your Expertise5+ years of experience in sales, account management, business development, customer success or partner support2+ years of technology, travel or hospitality industry experienceStrong time management and prioritisation skillsProven track record of being able to effectively work a leads pipeline and/or a book of businessExcellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-personHighly analytical and ability to transform and interpret data into actionable insights for your hosts and the businessThe ability to get things done with constantly changing priorities, projects and deadlinesAvailable to travel to assigned marketsPassion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plusProven experience working cross-functionallyAbility to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environmentsAbility to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiativesHighly proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce experience is a plusCharismatic self-starter who is resourceful and self-sufficientFluency in EnglishOur Commitment To Inclusion & BelongingAirbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.