MTO Operation Executive

Job Title: Gold MTO Operations ExecutiveDepartment: Supply ChainLocation: Head office - PUNE Job Summary:The Gold MTO Operations Executive is responsible for managing the made-to-order (MTO) workflow between customers, stores, and vendors. This role requires strong coordination, communication, and follow-up skills to ensure timely delivery of customized jewellery orders. The ideal candidate must have prior experience in the jewellery industry, with a deep understanding of product specifications, gold purity standards, design customizations, and vendor management.Key Responsibilities:Vendor Coordination:- Liaise with gold vendors for order placement, production timelines, and delivery management.- Maintain strong working relationships with vendors to ensure smooth fulfillment of MTO requirements and resolve issues proactively.Order Management:- Process customer-specific MTO orders from retail stores and online channels.- Review order details including customization requests, size, gold purity, weight expectations, and pricing.- Ensure accurate and timely communication of order specifications to vendors.Store & Customer Communication:- Coordinate with retail store teams for customer specifications and order updates.- Handle queries and communicate production status or delivery timelines to store staff and customers.- Address discrepancies or modification requests with professionalism and attention to detail.Quality & Compliance:- Verify product alignment with customer expectations regarding design, hallmarking, and weight.- Ensure adherence to company processes, quality standards, and industry regulations.Documentation & Reporting:- Track orders, maintain MTO logs, and update internal systems with status updates.- Prepare weekly reports on MTO performance, vendor efficiency, and turnaround times.Qualifications & Skills:- Graduate with 2–4 years of experience in the jewellery industry, preferably in operations or procurement.- Strong understanding of the jewellery production process, gold purity standards, and custom order workflows.- Excellent communication skills with proficiency in English.- Strong coordination and follow-up ability with high attention to detail.- Proficiency in MS Excel and ERP systems (experience with jewellery-specific software is a plus).- Customer-focused with strong problem-solving skills.Preferred Attributes:- Knowledge of 9kt, 14kt and 18kt gold, hallmarking standards, and manufacturing processes.- Experience working with jewellery vendors or manufacturers.- Ability to multitask and handle multiple stakeholders under tight deadlines.