Sales & Customer Support Professionals - Metro Manila, Philippines (Remote→Onsite Transition)

Trademarkia is scaling in the Philippines!! We’re building a next-generation in-office hub in Metro Manila for our Customer Support and Sales teams, the backbone of our global client experience.If you’re a strategic communicator, tech-savvy problem solver, and ready to integrate AI tools into your daily workflow, this is your opportunity to be part of a growing global legal-tech organization that values precision, innovation, and teamwork.About TrademarkiaTrademarkia is one of the world’s largest and most advanced legal-tech platforms, transforming how entrepreneurs and businesses protect their brands. We combine legal expertise, automation, and AI-driven tools to streamline global trademark and intellectual property services.Role SnapshotLocation: Metro Manila (Onsite/Hybrid). We’re launching an office-first environment; expect regular in-office collaboration.Function: Sales & Customer Support (hybrid profile preferred)Experience: 1 to 2 years in customer support/client services; exposure to sales a strong plusEmployment Type: Full‑time (Remote start → Onsite/Hybrid as office opens)What You’ll DriveCustomer SupportResolve client queries with precision and speed across email, chat, and voice (HubSpot, Vonage & similar tools)Own case follow-through and set clear next steps that build trust and satisfactionMaintain immaculate notes and lifecycle stages in HubSpot CRMHit activity and conversion benchmarks without compromising client experiencePartner with marketing and operations to close feedback loops and improve funnel qualityBalance sales goals with world-class customer experienceCollaborate with internal global teams to deliver seamless serviceProactively identify client needs, follow up on leads, and resolve concerns with ownership and accountabilityIntegrate and leverage AI tools to enhance productivity and communication efficiencyMust-Haves1- 2+ years in customer support/client services, preferably in fast-paced, tech-enabled environmentsHands-on proficiency with HubSpot CRMIntermediate understanding of AI tools (ChatGPT, Notion AI, or similar etc)Working knowledge of Vonage or comparable VoIP/telephony suitesExceptional written and verbal English; confident on calls with global clientsOrganized, self-directed, and comfortable with metrics, SLAs, and KPIsSales/Support hybrid background and onsite experience strongly preferredStrong interpersonal skills, interactive, collaborative, and confident in team environmentsProactive and self-driven, takes initiative, meets deadlines, and maintains quality in all deliverablesGrowth mindset; values consistency, learning, and measurable impactNice-to-HavesExperience in a law firm, legal services, or IP/trademark workflowsDemonstrated track record of meeting/exceeding sales targets while sustaining CSAT/NPSWhat’s In It For YouWork with a global legal-tech leader redefining the future of IPBe part of a new in-office culture in Metro Manila - collaborative, innovative, and growth-orientedCareer runway into legal-tech and global IP operationsGain hands-on exposure to legal operations, client management, and AI-powered business toolsBest-in-class tooling: HubSpot, Vonage, and internal automation playbooksMeaningful work: help entrepreneurs protect their most valuable asset—their brandConnect quarterly with cross-country teams in immersive huddles and sessions.How to ApplySend a 3-minute Loom video covering:Your relevant experienceYour proficiency with HubSpot and Vonage (or similar tools)Example of achieving results through proactive or AI-supported workflowExamples of balancing sales goals with service excellenceWhy you’d like to grow with TrademarkiaAny exposure to legal/IP servicesEmail: hr@trademarkia.com; ariannesanez@trademarkia.com, johnpaul@trademarkia.comSubject: Sales/CS Talent – [Your Name]Include your resume and Loom link. We’re proactively curating top talent; qualified candidates will be contacted as roles open.Interviews: Interviews will be conducted in Metro Manila during the last week of November (Nov 26 – TBA).Equal Opportunity: We celebrate diversity and inclusion in every team we build.Be part of a global revolution in legal technology.Join us. Grow with us. Build the future with Trademarkia.#Trademarkia #Hiring #CustomerSupport #Sales #MetroManila #Philippines #LegalTech #IntellectualProperty #HubSpot #Vonage #AI #CustomerExperience #CareerOpportunity #InOfficeCulture #JoinOurTeam