Sales Operations Executive

Our Co-operativeAta whakaarohia tō āpōpō | Imagine Tomorrow with UsAt Te Mātāpuna Fonterra, we want everyone to feel they can be themselves. Whether you're early in your career or ready for your next step, Fonterra offers a unique opportunity to grow with a global dairy co-operative that values care, collaboration, and contribution. Owned by New Zealand dairy farmers and supported by a dedicated team, we are all working together to create a better future. Imagine tomorrow with us, where your career can grow, and you can create positive change.He kupu mō mātou | About usWe are a Co-operative created and owned by Aotearoa New Zealand dairy farmers. Since our beginnings, collaboration, innovation, and passion have enabled us to share the goodness of our dairy with the world. We're committed to caring for the land, our animals, and every drop of milk, producing nutritious food with safe, quality ingredients loved here in New Zealand and around the world. As part of the Fonterra Co-op, you'll be solving for a better future alongside a team connected by solid values as we strive to be a leader in dairy sustainability, dairy innovation and science, with a focus on New Zealand milk. When you join Fonterra, you'll open yourself to a career of opportunities where you can grow with us by developing your skills, sharing your knowledge, and exploring diverse career paths that ignite your passions Mō tēnei tūranga | About the OpportunityThis position has become available within our Sales Operations Team as a result of an internal promotion and parental leave. Are you a detail-oriented and customer-focused Sales Operations Executive ready to support our front-line sales teams and ensure seamless order fulfilment. This role is a vital link between sales and logistics, helping to align customer planning with delivery execution. You’ll play a key part in upholding the customer promise through accurate data management, process compliance, and strong internal and external relationships. Key Responsibilities * Ensure accurate and timely creation of contracts, quotes, and sales orders in SAP. * Monitor contract consumption and proactively manage order book health. * Liaise with internal teams and customers to resolve operational issues and ensure smooth delivery. * Manage demand changes in APO and support forecasting activities. * Track and resolve customer complaints, ensuring satisfaction and compliance. * Support invoicing processes and assist in managing overdue payments. * Provide insights and reporting using systems like ECC, CRM, Power BI and Demand Planning. * Act as a subject matter expert in regional projects and initiatives. Mōu | About You You’ll have a tertiary qualification and experience in customer service, with a strong working knowledge of SAP and reporting tools. Your excellent communication skills, analytical mindset, and attention to detail will help you thrive in a fast-paced, matrixed environment. You’ll be confident managing data, solving problems, and building relationships across teams and with customers. Experience in demand planning and relevant language skills are a plus. Core Competencies Expert: Functional and technical skills, customer focus, problem solving Proficient: Priority setting, total work systems Ngā Aura | Our Values At Fonterra, our values of Good Together, Better Every Day, and Every Drop Counts, are for everyone - no matter your background, identify or experience. These values guide us in delivering exceptional outcomes for our farmers, customers, communities, and each other. Discover how your values align with ours by taking our [1] Values QuizTā mātou oati | Our Commitment to You We care for our people globally. Our comprehensive benefits support your well-being, development, and work-life balance: * Fair and equitable pay * Health and well-being programs (medical, mental health support) * Professional development opportunities * Career growth support * Work-life balance options (flexible/hybrid working where possible) * Employee recognition * Support for community involvement and cultural connectionTo learn more, visit [2] Fonterra CareersNgā Mahi | A Career of OpportunitiesAt Te Mātāpuna Fonterra, we are inspired by purpose and guided by our principles and values. Together, we create goodness for generations and make a global impact at a local level. As part of our Co-operative, you are an everyday creator, imagining what Fonterra, dairy, and you can be here.Tātou Tātou | Join UsDoes this sound good to you? Come join our whānau - bring your whole self, and let's solve for better together. You, me, us together, Tātou, tātou.He Wāhi mō te Katoa | Together, we're shaping a future of inclusion.Inclusion is key to our Co-operative. We're building a team that reflects the diverse world we live in, believing it drives better decisions and innovation. We welcome applications from all backgrounds (ethnicities, genders, identities, orientations, ages, abilities, neurotypes, cultures, religions). Even if you don't meet every requirement listed, we encourage you to apply; we value your potential and growth. If you face accessibility issues or need accommodations during the process, please contact your recruiter. We ensure fair participation, allowing you to be at your best. Tātou, tātou. ReferencesVisible links1. https://values.fonterra.com/?utm_source=internal+job+ad&utm_medium=job+ad&utm_campaign=imagine+tomorrow&utm_term=&utm_content=values2. https://www.fonterra.com/nz/en/careers.html?utm_campaign=talentacquisition&utm_medium=jobad&utm_source=fonterracareers