Senior Manager, Revenue Operations

Company OverviewGhost is a data-driven distribution platform for the best brands in the world. We partner with leading streetwear, apparel, footwear, beauty, and home goods brands to unlock new revenue for all types of inventory. Through transparency, data insights, and a network of vetted buyers, Ghost empowers sellers to diversify and optimize their inventory management. Backed by top VC firms (Cathay, USV, Equal, Eniac, L. Catterton), Ghost is one of LA’s fastest-growing startups.About the Role:We are looking for a Senior Manager, Revenue Operations to play a pivotal role in optimizing our sales processes, enhancing team performance, and driving revenue growth. You are a strategic thinker with a strong analytical background, knowledge of CRM software and tooling, excellent cross-functional collaboration skills, and a deep understanding of sales operations within a B2B marketplace environment.Key Responsibilities:Sales Strategy & Process OptimizationDevelop and implement scalable growth strategies across both demand and supply aligned with company objectivesAnalyze sales data to identify trends, opportunities across segments, and areas for improvement throughout the full deal cycleSystematize and streamline sales processes to enhance efficiency and effectivenessCollaborate with sales leadership to design and execute individual targets based on books of business and incentive plansCRM & Technology ManagementOversee the CRM system to ensure data accuracy and user adoptionManage the sales technology stack, including sales enablement tools, to support sales team productivityEvaluate and implement new technologies to enhance sales operationsForecasting & Performance AnalyticsLead sales forecasting efforts, providing insights to inform business decisionsDevelop and maintain dashboards and reports to track key performance indicatorsLead weekly performance deep dives that monitor sales performance against targets and recommend corrective actions as neededCross-Functional CollaborationWork closely with all revenue-generating functions, Operations, Engineering, Product & Design (EPD) and Finance to align sales strategies with business goalsDetermine areas of opportunity for mitigating post-purchase challenges earlier in the funnel, design solutions, and implement alongside Revenue and Operations team membersPartner with EPD on roadmap development and product features with prioritization based on impact insightsQualifications:Bachelor's degree in Business Administration, Sales, Marketing, or a related field6+ years of experience in sales operations or a related role, with at least 2 years in a leadership capacityProven track record of optimizing sales processes and driving revenue growth in a B2B environmentProficiency in CRM systems (e.g., Hubspot) and sales analytics tools (e.g., Gong)Experience in a fast-moving and dynamic startup environmentThis role is based in Los Angeles. The base salary for this position can range from $145,000 to 165,000. We value experience and are open to higher compensation for candidates with exceptional skills and background.Benefits we offer: Medical, Vision, and Dental with some plans covered at 100% Competitive compensation and equity structure401K Unlimited PTO Ghost is an equal opportunity employer and values diversity in the workplace. We are committed to fostering an inclusive and innovative environment where all employees can thrive. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected characteristic under applicable laws.