Senior Operations Specialist, Logistics Performance

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job DescriptionWe are seeking a highly analytical and results-driven individual to join our team as a Senior Operations Specialist, Logistics Performance. In this role, you will be responsible for designing, analyzing, and optimizing rider compensation strategies to improve rider earnings, enhance fleet satisfaction, and drive overall logistics performance. You will work closely with cross-functional teams, leveraging data-driven insights to challenge existing processes, propose innovative solutions, and standardize best practices.Key Responsibilities:Evaluate and optimize rider compensation models to align with business objectives, rider satisfaction, and operational efficiencyCollaborate with leadership to design and roll out strategic initiatives aimed at improving logistics performance and rider experienceContinuously evaluate the financial impact of payments models, ensuring they align with broader business goals while enhancing rider satisfaction and retentionAnalyze large datasets to identify trends, inefficiencies, and areas for improvement in rider payments and logistics operationsWork closely with operations, finance, product, and local logistics stakeholders to implement and refine rider compensation structuresBuild strong relationships with market teams to understand unique challenges and drive scalable solutionsChallenge the status quo by introducing innovative techniques to enhance rider compensation systems and logistics performanceDevelop frameworks to harmonize compensation strategies across diverse markets while allowing for local flexibilityQualificationsYou gained at least 3 years of professional experience in high growth start-ups, tech companies, management consultancy other dynamic roleYou earned a university degree in STEM or economicsYou have excellent proficiency in tools like Excel, SQL, and data visualization platformsYou have strong analytical skills, with the ability to derive insights from large data sets and recommend actionable solutionsYou are highly motivated and communicative, independent and pragmatic in handling business challenges in a fast-paced environmentYou are highly curious and happy to question the status quo with a hands-on mentalityYou possess excellent English communication skills, both written and spoken