TBO Analyst (Incident Management)- Graduate

Job ID: 206105Required Travel : Minimal Managerial - No Location: Philippines - BGC (Amdocs Site) Who are we?Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.comAt Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.In one sentenceThe role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit.What will your job look like?Monitoring ResponsibilitiesConduct continuous system health checks and real-time alert monitoring to ensure optimal performance and availability of supported applicationsManage and monitor support mailboxes to promptly identify, categorize, and respond to incoming issues and notifications Incident ManagementProvide first-level technical analysis for incidents related to Amdocs-supported applicationsPerform initial triaging and resolution of incidents for both internal and external stakeholdersAct as the primary communication channel between Customers and the Amdocs Technical Support teamService Request HandlingManage and respond to service requests routed to Amdocs-supported applicationsCoordinate with internal teams and external customers to address technical issuesPost-Change ValidationAssist in conducting sanity checks following technical changes, patch deployments, or system migrationsOperational TasksExecute basic database queries and deploy data patches as requiredPerform data analysis and generate daily operational and billing reports in accordance with SOPsDocumentationMaintain and update documentation for internal processes and external proceduresAll you need is...Bachelor's degree in Science/IT/Computer Science or equivalent. Preferably with 0-11 work experience in IT Operations. Open to Fresh Graduates year 2024 /2025.Experience writing software code in at least one programming languageGood knowledge of Object-Oriented Design and development Experience in Production Support/Application Support.Willing to work on a Dayshift, 5x per week in BGC Office, Taguig City.Local hiring only. Location: Manila, Philippines. Why You Will Love This Job You will get to show off your fine-tuned skills for resolving issues and helping the end-user. You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development. You will have the opportunity to work in a multinational environment for the global market leader in its field. Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce