Workplace Administrator - Caregiver Enquiries Team Greylynn

Workplace Administrator - Caregiver Enquiry Team Full time, permanent opportunity Office-based team located in Grey Lynn Utilise your skills in this customer service focussed position The Caregiver Enquiry Team provides a national service to New Zealanders interested in caring for tamariki. Be part of a supportive team who are fully committed to providing a high level of support to our caregivers through every aspect of their journey from enquiry to assessment. Mō mātou | About us Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values: We put Tamariki first We believe Aroha is vital We respect the Mana of people We are Tika and Pono We value Whakapapa We recognise that Oranga is a journey We are committed to ensuring that New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need. Mō te tūnga | About the role We provide a timely and responsive service that puts caregivers at the centre of everything you do. This is a unique opportunity to contribute to the development of the role and the service we provide.This is a busy and varied role suited to an experienced and professional administrator to work in the Caregiver Recruitment and Support team. This will include being on queue for calls, being able to effectively communicate information to potential caregivers, the effective gathering of documents, and excellent data entry skills, and keeping updated records on our information systems database. This is a high-volume role so you will need great organisation skills. This role is pivotal to us being able to provide caregivers the support they need through the enquiry and application phase.In this role you will: Gather documents for the caregiver applications to progress to a full caregiver assessment The ability to manage high work volumes efficiently Liaise with Oranga Tamariki teams and sites in a professional manner Respond to enquiries from people interested in being a caregiver Ensure our caregivers understand their part in a child's journey through care, and ensure they are well informed about the caregiver's role and responsibilities Support whānau and non-whānau caregivers through the application process Be able to keep organised and structured with your paperwork and communication with potential caregivers Ngā pūmanawatanga ōu | What you will bring Key requirements of the role include: Proven experience in a customer service role Strong relationship building skills with a strong focus on customer service Well-developed written and verbal communication skills Effective organisation, planning and time management skills Tech savvy - experience working with a range of computer-based programs Strong knowledge and experience of Oranga Tamariki purpose, values and how we work Resilience, initiative and a proactive approach An ability to be innovative around service delivery Sound judgement, time management and organisational skills Strong analytical skills, attention to detail and accuracy Confidence to back yourself, multitask and have a positive outlook A full, clean, valid New Zealand driver's licence Right to work in New Zealand Understanding and appreciation of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples' culture Nōu te rourou | What's in it for you Oranga Tamariki offer an impartial remuneration package, that offers progression annually for experience through tenure. Annual remuneration for this position starts between $57,096 and $62,773 dependant on experience, with annual tenure-based progression steps available above this range. We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.To see all the benefits of working for Oranga Tamariki, please visit Me pēhea te tuku tono | How to Apply Apply online with your CV and Covering Letter. If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address.If you have any questions about role, please contact Application close date: 23 rd November 2025