Customer Service Executive 24/7

TBO.COM - an international award-winning travel tech organization is looking for top talent Operation FIT specialist in Travel Industry to join our 24/7 team.** Please apply only if you're fluent in English + Italian or French or Spanish and have experience in the Travel Industry**Job responsibilities:Operational handling of online reservations for Hotels, Flights, Car rental, Transfers, etc.,Coordinate offline requests with internal departments.Handling bookings/cases with last-minute and on-spot challenges to solve problems.Receiving incoming calls helping travel agents using the platform and managing reservations with special requestsNegotiate customer needs with suppliers and individuals, using out-going call to find and agree on best resolutions.Creative thinking and results-oriented candidate with ability to handle complicated cases while coordinating with multiple stakeholders.Operating a few online systems at once, providing service to travel agents.Responsible to solve operational and administration cases/tasks from A-ZWorking in shifts, also covering nights, weekends and bank holidaysJob Requirements:Service oriented persona with high communication skills, fluent in English + Italian or French or SpanishIndependent, self-motivated, patient, and goal-oriented work style, solving problems.Can control and lead multiple tasks, activating all resources to efficiently solve cases.Experience working B2B with travel agents/ business professional in the industry.Ability to adapt quickly to new technologies, products/system, and company procedures.Working proficiency in English & French, any other language is a plus.Ability to work night shifts and/or evening/weekends shifts.The ability to work as a Consultant (VAT).