Danish Speaking Customer Service for E-commerce Company in Greece

Mercier Consultancy MD is thrilled to offer an opportunity for Danish Speaking Customer Service Representatives for an E-commerce Company based in Greece. This position is ideal for individuals who are passionate about online shopping and are dedicated to providing outstanding service. As a key member of our customer service team, you will assist Danish-speaking customers by addressing their inquiries and ensuring they have a seamless shopping experience.Key ResponsibilitiesHandle customer inquiries related to orders, shipping, returns, and product information via phone, email, and live chat in DanishAssist customers in navigating the e-commerce platform and provide detailed information on products and servicesResolve any issues or complaints regarding orders, transactions, or account management promptly and professionallyDocument customer interactions accurately in our CRM systemCollaborate with various teams, including logistics and sales, to enhance customer satisfactionStay updated on promotions, product launches, and e-commerce trends to provide relevant information to customersRequirementsFluency in Danish (both written and spoken) is essential; proficiency in English is an advantagePrevious experience in customer service, preferably within the e-commerce sector, is beneficialStrong communication and interpersonal skills with a customer-centric approachAbility to troubleshoot issues effectively and provide timely resolutionsDetail-oriented with strong organizational skills to manage multiple inquiriesFamiliarity with e-commerce platforms and CRM systems is preferredWillingness to work flexible hours, including evenings and weekends as neededBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..