German Speaking Customer Service for Financial Services Company in Athens

Mercier Consultancy MD is pleased to announce an opening for German Speaking Customer Service Representatives for a leading financial services company located in Athens. This role is perfect for individuals who are detail-oriented and are passionate about providing exceptional service within the financial sector. As a customer service representative, you will assist clients with their inquiries and ensure they receive knowledgeable support in German.Key ResponsibilitiesHandle customer inquiries related to financial products and services via phone, email, and chat in GermanProvide information on account management, investment options, and financial regulationsAssist customers with transaction processing, problem resolution, and account updatesDocument all customer interactions accurately in the CRM system for tracking and follow-upWork closely with internal teams to ensure customer issues are resolved efficiently and effectivelyStay informed about market trends and changes in financial services to offer relevant advice to customersRequirementsFluency in German (both written and spoken) is essential; knowledge of English is beneficialPrevious experience in customer service, preferably within the financial services industryStrong communication and interpersonal skills, with a commitment to customer satisfactionExcellent problem-solving abilities and attention to detailAbility to manage multiple inquiries and prioritize tasks effectively in a busy environmentProficiency in using CRM systems and standard office applicationsWillingness to work flexible hours, including evenings and weekends if requiredBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..