German Speaking Customer Service for Finance Company in Greece

Mercier Consultancy MD is pleased to announce an opportunity for German Speaking Customer Service Representatives at a leading Finance Company in Greece. This role is perfect for individuals who are passionate about finance and are dedicated to providing outstanding customer support. You will be responsible for assisting clients with their financial inquiries and ensuring they receive high-quality service in German.Key ResponsibilitiesManage customer inquiries related to financial services, products, and account details via phone, email, and chat in GermanProvide clear and accurate information about financial products, including loans, investments, and savings accountsAssist customers with account management, transaction inquiries, and troubleshooting issuesResolve customer complaints efficiently while maintaining a customer-centric approachDocument all customer interactions accurately in the CRM system for record keepingCollaborate with internal teams to enhance service delivery and resolve issues promptlyStay updated on financial regulations, policies, and product offerings to ensure accurate supportRequirementsFluency in German (both written and spoken) is essential; proficiency in Greek and English is a plusPrevious experience in customer service, preferably within the finance or banking sectorStrong communication and interpersonal skills with a focus on customer satisfactionExcellent problem-solving abilities and a keen attention to detailAbility to handle multiple inquiries and prioritize tasks in a fast-paced environmentProficiency in using CRM software and common office applicationsWillingness to work flexible hours, including evenings and weekends as necessaryBenefitsCompetitive Monthly Salary2 Extra Salaries Per YearFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..