Junior Executive / Executive - Key Account Management & Network Development

📍 Colombo, Sri Lanka | 🏢 Zenov BPO Colombo | 🕒 Full-time | 🏷️ Outsourcing / ConsultingCompany Description Zenov BPO is a dynamic business process outsourcing provider specializing in tailored solutions for industries such as logistics, trucking, real estate, plumbing, and insurance. We deliver end-to-end staffing support across sales, account management, customer service, finance, marketing, and administrative functions. With a strong presence in New York and Florida, and operational offices in Bangladesh and Sri Lanka, Zenov integrates seamlessly with U.S.-based teams, maintaining a sharp focus on quality, performance, and passion. We pride ourselves on being a trusted extension of our clients' operations.Location: Colombo, Sri Lanka Role: Junior Executive – Key Account Management and Network Development Reporting to: Director – Network Development Department: Network DevelopmentRole Description A leading multinational company based in the U.S. is looking for dynamic and enthusiastic individuals to join its back-office logistics operations. The Junior Executive – Key Account Management and Network Development will be responsible for supporting client account operations while also assisting in the growth and maintenance of the global agent network.Core KAM responsibilities include managing day-to-day communications, coordinating with existing global logistics agents, updating customer SOPs, and ensuring timely issue resolution.Network Development responsibilities will involve identifying and researching potential new logistics partners/agents in key markets, supporting the vetting and onboarding process, and maintaining the central database of agent contacts and capabilities.Additional responsibilities include preparing quotations, maintaining rate sheets, assisting in monitoring agent performance metrics, and contributing to weekly and monthly reporting. This position requires strong communication and coordination skills, attention to detail, and the ability to work U.S. business hours.Ideal Candidate ProfileExcellent verbal and written communication skills in EnglishPrior knowledge or experience in logistics and freight forwarding (Ocean & Air) is an advantageProficient in Microsoft Excel and MS Office packagesHighly organized with strong research, analytical, and attention-to-detailAbility to manage multiple priorities and deadlines effectivelyEffective interpersonal, communication skills, and a collaborative team mindsetWillingness to work in U.S. working hoursBachelor’s degree or diploma in Logistics, Supply Chain, Business Management, or a related field preferredWhat We OfferHands-on exposure to international freight forwarding, customer account operations, and global partner network managementTraining and mentorship from experienced professionals in a supportive and collaborative environmentOpportunity to develop skills in SOP handling, shipment coordination, reporting, customer relationship management, and agent/partner analysisDirect experience working with U.S.-based logistics clients and international stakeholdersCareer growth potential based on performance and business needsAttractive remuneration How to ApplyClick "Apply" on this LinkedIn job post or send your CV to amodh@zenov-bpo.com with the subject line:“Application – Executive /Junior Executive – Key Account Management & Network Development”