Key Account Manager

SummaryWe’re looking for an experienced Key Account Manager to help us grow and strengthen partnerships with our small and medium business (SMB) clients. You’ll play a key role in driving renewals, upsells, and cross-sells of our cybersecurity solutions — while ensuring every client feels supported, valued, and confident in choosing us.Job DescriptionWhat you’ll do Build and maintain strong, long-term relationships with SMB clients to support growth and retention. Manage the full post-sales process — from onboarding to renewals and expansions. Understand each client’s business goals and recommend solutions that meet their needs. Handle and resolve client issues promptly, maintaining trust and satisfaction. Negotiate contracts and ensure timely delivery on all client commitments. Identify and close renewal, upsell, and cross-sell opportunities within your assigned accounts. Drive pipeline generation and revenue growth through proactive account management. Deliver accurate forecasts and keep sales activities updated in Salesforce. Meet or exceed quarterly and annual revenue goals and quotas. Lead regular business reviews (in person or virtual) to discuss progress and uncover new opportunities. Present and promote our cybersecurity solutions through demos, events, and targeted campaigns. Collaborate closely with resellers and internal teams to build new pipeline and support clients effectively. Coordinate sales activities across teams and ensure smooth communication and execution. Continuously develop product and market knowledge to stay ahead of industry trends. Shadow senior colleagues when needed to learn best practices and strengthen your sales expertise. What You’ll BringAt least 6 years of total professional experience, with 3+ years in field sales (software or tech industry). Experience in cybersecurity, SaaS, or SMB technology sales is a strong advantage. Solid understanding of CRM systems; Salesforce experience preferred. Strong negotiation and account planning skills, with a consultative sales approach. Excellent written and verbal communication skills in English and Danish language. Proven ability to build trusted client relationships and manage complex accounts independently. Self-driven, organized, and detail-oriented with a passion for achieving results. Team-oriented mindset and willingness to learn from colleagues and coaching. Primary locationCopenhagenAdditional locationsTime typeFull time At ESET, diversity, equity, and inclusion (DEI) are integral to our corporate culture. We believe in creating a respectful environment, where everyone feels valued and respected, welcoming applications from individuals of all backgrounds, including race, gender, age, religion, disability, and sexual orientation.