Relationship Manager - Enterprise Payments

Own strategic partnerships with some of Australia’s biggest merchants. Shape the future of in-store and omni-channel payments, and make a real impact at a high-growth Aussie fintech. Why Quest?Quest Payment Systems is revolutionising payments with innovative, end-to-end solutions that power transactions for some of Australia’s largest and most influential merchants. We’re proudly Australian-owned, and deliver Australia’s only locally designed range of payment terminals – backed by our in-house developed integrated software, managed cloud services, and onshore support. For over 33 years, Quest has been a trusted supplier to major retailers, financial institutions, and enterprise merchants, processing millions of transactions every day. What makes us different? We own every layer of the solution – Quest-designed hardware, Quest-built firmware and software, and a holistic end-to-end payment solution managed locally from our Hawthorn HQ. That full-stack ownership gives us speed, adaptability, and the ability to deliver complex deployments that other global players often can’t. We’re growing fast, winning major enterprise programs, and building the next generation of Australian payments technology. The opportunityWe’re hiring a Relationship Manager to take ownership over a portfolio of existing enterprise customers. This is a senior, high-trust role where you’ll act as the strategic central point of leadership for your accounts – balancing commercial growth, operational delivery, and long-term partnership health.You’ll be the voice of your customers inside Quest, and the face of Quest to them. If you love complex accounts, senior stakeholders, and are looking for a role with pace, influence, and the opportunity to shape big outcomes, this one’s for you. What you’ll doOwn the relationship for a defined portfolio of strategic enterprise customers (retailers, acquirers, and large merchant groups).Build deep customer insight: understand their business model, payments ecosystem, and evolving needs.Drive strategic account plans: retention, growth, and expansion of Quest solutions across channels and use cases.Lead commercial outcomes: commercial management, pricing conversations, contract variations, and value-based negotiations.Orchestrate delivery across Quest (Product, Tech, Support, Ops, Compliance) to keep projects on track and service levels high.Run executive-level governance: Business Reviews, steering committees, roadmap discussions, and performance reviews.Be the escalation point: handle issues calmly, proactively, and with customer advocacy at the core.Spot and shape opportunities: identify whitespace, partner with Product on enhancements, and help customers adopt new capabilities.Use data to tell the story: portfolio health, usage trends, risk/opportunity signals, and clear recommendations. What you’ll bring5+ years in Relationship / Account / Business Development Management with enterprise or complex B2B customers, preferably with a payments, fintech, SaaS, or enterprise technology focus.Proven ability to manage senior stakeholders and navigate multi-layered decision making.Strong commercial acumen – you can talk value, margin, pricing, and partnership strategy.Experience working with technical products and cross-functional delivery teams. You don’t need to be an engineer, but you can hold your own in solution discussions.A consultative, outcomes-first mindset: you ask great questions, connect dots, and solve real problems.Comfort operating in a fast-moving, low-bureaucracy environment where you’ll have autonomy, ownership, and accountability.Clear written and verbal communication – you can turn complexity into crisp, punchy actions. Bonus points for experience in EFTPOS/payment terminals, gateway/omnichannel solutions, merchant acquiring, or regulated financial services. Why you’ll love itReal ownership of meaningful enterprise partnerships – not a “ticket-passing” role.High-visibility work that directly shapes product roadmap and company growth.Aussie fintech energy with the stability of a long-standing market leader.Excellent salary + benefits, with genuine support for learning and career progression.A team that values initiative, straight talk, and delivering great outcomes for customers. Ready to apply?Submit your CV along with a cover letter on why this role feels like your next move. We’re moving quickly and would love to meet people who are excited by complex customers, big outcomes, and the future of payments. Don’t tick every box? Apply anyway. We care most about capability, mindset, and how you show up – and if it's not the right opportunity this time around, maybe there's a fit with future roles! Quest Payment Systems is an equal opportunity employer. We’re committed to building a diverse, inclusive workplace where everyone can do their best work. If you need adjustments through the recruitment process, just let us know.