Account Manager

Role OverviewChargeLab is looking for someone to manage our channel partners across North America. Channel partners include electricians, electrical distributors, EV charger manufacturers, and other resellers who bundle ChargeLab’s software with the EV charging solutions they sell. As an Account Manager, you will own customer relationships, help our partners sell, and grow ChargeLab’s revenue.You’ll draw on your experience in EV, solar, or electrical supply distribution, combined with your knowledge of software solutions, to deliver value to clients, support account growth, and help our partners succeed.We’re looking for a self-motivated, detail-oriented team player who thrives in a fast-paced startup environment. If you have a proven track record in account management and a passion for clean technology, we’d love to hear from you.Company DetailsChargeLab is the Android of EV charging. We don’t build hardware. Instead, we partner with leading manufacturers like ABB, Leviton, Siemens, and Wallbox to bundle their EV chargers with ChargeLab’s software. Our end customers include building owners, convenience stores, utilities, and fleets. They leverage our charging station management system (CSMS) and open APIs to manage thousands of EV chargers more efficiently.By 2030, most new vehicles sold in North America will be EVs. ChargeLab has raised US $30 million to build the world’s best software for managing large networks of EV chargers.Hybrid workThis is a hybrid role based in Toronto. You will work three (3) days per week from our beautiful office in Etobicoke, featuring free parking, subway access, snacks, coffee, and team lunches every Tuesday and Thursday. The other two (2) days per week you are free to work from home, come to the office, or visit customers on-site.Each year, we host ChargeFest, a 3-day company-wide onsite in Toronto—an incredible opportunity for collaboration and team connection. Attendance is mandatory for all team members.What You'll DoManage key accounts and partnerships: Maintain and grow relationships with value-added resellers (VARs) and channel partners. Serve as a trusted point of contact for client inquiries and support.Support partnership growth: Assist in identifying potential new VARs, support negotiations, and coordinate onboarding and training to ensure smooth partner integration. Grow revenue from new channel partners: Support the development and execution of channel partners’ go-to-market strategy.Collaborate with sales and business development teams: Help achieve revenue targets, support upsell opportunities, and contribute to account growth strategies.Monitor performance and report insights: Track KPIs, analyze account and partnership performance, and provide reports to internal stakeholders.Collaborate with internal teams to address the needs of accounts’ EV charging programs, from coordination between partners, feature requests, and financial payment resolutionsStay informed and add value: Keep up to date on industry trends, competitor activity, and emerging client needs to provide strategic guidance and insights.Qualifications1–3 years of experience in account management, revenue operations, or sales support1–3 years of experience working with procurement teamsFamiliarity with CRM systems (HubSpot preferred) and enterprise business toolsKnowledge of electrical distribution channels and market dynamics for EV charging, solar, battery storage, or other similar energy services productsStrong organizational skills and attention to detailExcellent written and verbal communication skillsAnalytical mindset with the ability to interpret data and provide actionable insightsCollaborative team player, able to work cross-functionally in a fast-paced startup environmentExperience in EV charging or SaaS industries is a plusWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.