US HR Operations Specialist

KEY RESPONSIBILITIES:•A subject matter expert with organization’s Human Resource Information Systems (Workday, UKG Dimensions, ServiceNow and Hyland Onbase) with the ability to understand how the systems work together and use this knowledge to resolve employee needs, complete processes, test new processes, and troubleshoot as appropriate. •Serves as the escalation point and subject matter expert in the areas of benefits and retirement. Processes benefit / retirement vendor files, including funding files and error reports. •Completes HR processes in Workday. •Creates and complete Human Resource documents pertaining to employment, dates of service, benefits, etc. •Maintains employee Human Resource personnel files and provides requested information during regulatory visits to the system facilities (Joint Commission, surveyors, etc.). •An effective communicator with internal and external customers, to include employees, managers, Human Resources partners, vendors, and other cross functional partners. Works closely with employees of the Centers of Excellence (COE) to resolve inquiries that require plan interpretation, exceptions, etc. •Meets or exceeds all performance-related individual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). •Works closely with centers of excellence (COE) to deeply understand the tasks needed to support initiatives, programs, and offerings. •Assists with service delivery of seasonal Human Resources initiatives, such as Annual Benefits Enrollment. QUALIFICATIONS:•Bachelor’s degree in Human Resources / Business Management / Relevant Field of Study•2+ years of Human Resource Experience / Human Resources Information System (HRIS) in a global shared service environment •2+ years of Benefit Experience in a global shared service environment preferably in US (health & welfare; retirement; wellness programs; etc.) (required)Location: BGC, Taguig CitySchedule: Hybrid | Night Shift (Flexible)